WARRANTY
WARRANTY
All CASPER LAND jewellery purchases made through our online store come with a 3 month warranty.
This warranty is effective from the date of purchase and covers manufacturing faults and defects in materials. We will offer a repair or replacement once the item has been assessed and proven by our team to be non-conforming. CASPER LAND pieces are delicate and should be handled with care as explained in our product care card that is enclosed with your order.
Please note that wear and tear during the course of normal use is not considered a fault and is not covered by our warranty.
General wear and tear includes: faded or scratched gold plated items, scratched, chipped or broken stones, earring stems snapping off due to over bending or pressure, rings bent out of original shape during the course of wear, lost charms or lost earring backs. CASPER LAND is not responsible for the loss of jewellery and cannot deem an item faulty which cannot be assessed.
If an item or it's parts are no longer in stock and unable to be replaced, a repair or credit note for the item will be issued. Any repairs requested after the offered 3 month warranty period may require a small repair fee and return postage costs will fall to the responsibility of the customer.
Proof of purchase is required for all warranty claims.