RETURNS

NECKLACES, BRACELETS, RINGS + HANDBAGS:

We are happy to offer change-of-mind returns in the form of store credit for these full-priced items.

Our store credit vouchers are valid for 3 years. We do not offer refunds for changes-of mind.

EARRINGS, EAR CUFFS + PIERCING JEWELLERY:

We do not accept returns and exchanges for any earrings of pierced jewellery styles, following hygiene guidelines.

SALE ITEMS (marked-down):

All SALE items are final sale and ineligible for return.

IMPORTANT:

Requests for a store credit must be made within 7 days of receiving your order.
Any tags must remain attached for your return to be approved.
All returns must be shipped unworn and in their original condition + packaging.
Returns must be shipped within 7 days of your return approval.
A $10 AUD return + restocking fee will be deducted from your total return amount.

Begin A Return

Please send us a message via our CONTACT form stating your original order number, the item you wish to return, and your reason for return. From here we will then provide you further return instructions.

Returned items must be in their original, brand new and unused condition, including all original packaging.
Customers are responsible for return shipping costs. We highly recommend insuring your package and obtaining a tracking number, as Casper Land is not responsible for packages lost in transit back to our studio.
Once we have received your parcel and inspected the returned item/s, your store credit voucher will promptly be issued via email.

Casper Land reserves the right to deny a return that does not meet our returns policy. In the event that a return is received at our studio, which, upon inspection, does not meet our return requirements, we will send back the item to the customer at the customer's expense.

Order Cancellation

Non-Conforming Products

Rest assured that we quality check each individual item before packing and sending your orders, however if you believe you have received an item with a manufacturing fault, please send us a message via our CONTACT page, along with your order number, so we can investigate and discuss your options.

If the item is deemed to have a manufacturing fault, a repair, replacement or refund will be issued promptly.

Return shipping costs of items deemed to have manufacturing faults will be covered by Casper Land.

Please consider and follow the recommended care instructions provided with each order, for all Casper Land items.

Items deemed damaged due to general wear and tear or customer mistreatment will not be considered for a return.

General wear and tear includes: tarnished, faded or scratched gold and silver plated items, snapped chains or clasps from rough use, scratched or chipped stones, rings bent out of original shape, lost charms or lost earring backs, earring stems being broken off due to over bending.