RETURNS

 

JEWELLERY ++ HANDBAGS

Ordering online doesn't always go as planned, so we are happy to offer store credit for valid jewellery items & handbags. Our store credit vouchers last for 1 year.This return policy strictly excludes earrings following hygiene guidelines, and all sale items.

  • Requests for a store credit must be made within 7 days of receiving your order.
  • Any tags must remain attached to products in order to be returned
  • All returns must be shipped unworn and in their original condition/packaging
  • Returns must be received back at our studio within 2 weeks of mailing - we suggest using tracked postage.

Please do not hesitate to reach out with any questions before purchasing - we're here to help!

 

HOMEWARES ++ OBJECTS

As our homewares and artworks are custom made-to-order, all sales are final and unable to be changed or returned. Please do not hesitate to reach out with any questions prior to placing an order.

 

ORDER CANCELLATION

Please be aware that orders are unable to be cancelled or changed once they have been placed.

 

 

BEGIN A RETURN

Please send us a message via our CONTACT page stating your original order number, the item you wish to return, and your reason for return. From here we will then provide you further return instructions.

  •  Returned items must be in their original, brand new and unused condition, including all original packaging.
  • Customers are responsible for return shipping costs. We highly recommend insuring your package and obtaining a tracking number, as Casper Land is not responsible for packages lost in transit back to our studio. 
  • Once we have received your parcel and inspected the returned item/s, your store credit voucher will promptly be issued via email.

Casper Land reserves the right to deny a return that does not meet our returns policy. In the event that a return is received at our studio, which, upon inspection, does not meet our return requirements, we will send back the item to the customer at the customer's expense. 

 

 

NON-CONFORMING PRODUCTS

Rest assured that we quality check each individual item before packing and sending your orders, however if you believe you have received an item with a manufacturing fault, please send us a message via our CONTACT page so that we can arrange a return via post. 

If the item is deemed to have a manufacturing fault, a repair, replacement or refund will be issued promptly.

Return shipping costs of items deemed to have manufacturing faults will be covered by Casper Land. 

Please consider and follow the recommended care instructions provided with each order, for all Casper Land items. 

Items deemed damaged due to general wear and tear or customer mistreatment will not be considered for a return. 

General wear and tear includes: tarnished, faded or scratched gold and silver plated items, snapped chains or clasps from rough use, scratched or chipped stones, rings bent out of original shape, lost charms or lost earring backs, earring stems being broken off due to over bending.

 

PARCELS RETURNED-TO-SENDER

Items returned-to-sender due to an incorrect shipping address or left uncollected from a post office may be reissued if and when they are received back at our studio by Australia Post, and will incur a reshipment fee. Alternatively, a credit note may be issued for your order, deducting the original shipping fee. 

Orders returned to us by Australia Post due to being undelivered or uncollected from your local post office or Customs Authority will not be refunded. 

 

IMPORT DUTIES AND TAXES/VAT

CASPER LAND does not cover any Import Duties, Import Taxes, Customs Fees or VAT fees that may be applied to international orders upon arrival at customs. Please check with your local customs authority if additional costs will apply to your order upon arrival, before placing your order.  Orders returned to us due to refusing import fees  will not be refunded. 

 

MISSING, STOLEN OR UNCOLLECTED PACKAGES

We are unable to refund or replace packages that have been confirmed as delivered, or refused delivery. Please ensure your delivery address is correct and secure during checkout.