SHIPPING
All orders are shipped from our studio in Sydney, Australia within 1 - 2 business days from purchase [excluding styles on pre-order].
During peak sale periods + new product launches, additional time may be needed to process and pack orders.
STANDARD POST (usually 3 - 10 days) - $10 AUD
EXPRESS POST (usually 1 - 3 days) - $15 AUD
FREE EXPRESS POST - Orders over $200 AUD
Shipped with tracking via Australia Post.
Should you miss the attempted delivery of your package, check the tracking via Australia Post to see if it's 'Awaiting Collection' at your local post office.
Parcels may be returned to us if a collection not arranged in a timely manner.
Shipping rate calculated at checkout based on your currency.
STANDARD POST (usually 6 - 15 days) - $15 NZD
EXPRESS POST (usually 2 - 5 days) - $20 NZD
FREE SHIPPING (EXPRESS POST) - Orders over $230 NZD
Shipped with tracking via New Zealand Post.
Should you miss the attempted delivery of your package, check the tracking via NZ Post to see if it's 'Awaiting Collection' at your local post office.
Parcels may be returned to us if a collection not arranged in a timely manner.
Express Post (US) - $25 USD
FREE Express Post (US) - Order $350 AUD+
Ships with USPS or DHL
(Usually 5 - 10 business days from Australia, depending on your region)
Should you miss the first attempted delivery, your delivery can be rescheduled or your parcel can be collected from your local post office.
Parcels may be returned to us if a delivery is not arranged in a timely manner.
Shipping rate calculated at checkout based on your currency.
STANDARD POST (usually 14 - 28 Days) - $20 AUD
EXPRESS POST (usually 4 - 12 Days) - $30 AUD
FREE SHIPPING (EXPRESS POST) - Orders over $350 AUD
Shipped with tracking via your country's national postal service - for example Royal Mail in the UK, or USPS in the United States. Your tracking number will link with your country's national postal service system.
Should you miss the attempted delivery of your package, check the tracking updates to see if it's 'Awaiting Collection' at your local post office.
Parcels may be returned to us if a collection not arranged in a timely manner.
Your tracking number and shipping confirmation will be automated via email, once your parcel has been dispatched. Please check your spam folder if it does not appear in your inbox.
CASPER LAND does not cover any Import Duties, Taxes or VAT that may be applied to orders outside of Australia and the United States upon arrival at customs. Please check with your local customs authority if additional costs will apply to your order upon arrival before placing your order, or reach out to us for any further information and assistance - we're here to help!
Items returned-to-sender due to an incorrect shipping address or left uncollected from a post office may be reissued if and when they are received back at our studio by Australia Post, and will incur a reshipment fee. Alternatively, a credit note may be issued for your order, deducting the original shipping fee.
Orders returned to us by Australia Post due to being undelivered or uncollected from your local post office or Customs Authority will not be refunded.
We are unable to refund or replace packages that have been confirmed as delivered, or refused delivery. Please ensure your delivery address is correct and secure during checkout.
