SHIPPING

Orders are shipped from our studio in Sydney, Australia, typically within 1 - 2 business days from purchase [excluding styles on pre-order].

During peak sale periods + new product launches, additional time may be needed to process and pack orders due to increased volume.

Australia

STANDARD POST (usually 3 - 10 days) - $10 AUD

EXPRESS POST (usually 1 - 3 days) - $15 AUD

FREE EXPRESS POST - Orders over $300 AUD

Shipped with tracking via Australia Post.

Should you miss the attempted delivery of your package, check the tracking via Australia Post to see if it's 'Awaiting Collection' at your local post office.

Parcels may be returned to us if a collection not arranged in a timely manner.

New Zealand

Shipping rate calculated at checkout based on your currency.

STANDARD POST (usually 6 - 15 days) - $13 AUD

EXPRESS POST (usually 2 - 5 days) - $25 AUD

FREE SHIPPING (EXPRESS POST) - Orders over $300 AUD

Shipped with tracking via New Zealand Post.

Should you miss the attempted delivery of your package, check the tracking via NZ Post to see if it's 'Awaiting Collection' at your local post office.

Parcels may be returned to us if a collection not arranged in a timely manner.

United States

Express Post (US) - $25 USD

All duties, taxes + tariffs included in shipping fee (as of October 1)

Ships with USPS

(Usually 7 - 12 business days from Australia, depending on your region)

FREE SHIPPING (EXPRESS POST) - Orders over $400 AUD

Should you miss the first attempted delivery your parcel can be collected from your local post office along with photo ID.

Parcels may be returned to us or marked as 'abandoned' if a collection is not arranged in a timely manner.

International

Shipping rate calculated at checkout based on your currency.

STANDARD POST (usually 14 - 28 Days) - $25 AUD

EXPRESS POST (usually 4 - 10 Days) - $35 AUD

FREE SHIPPING (EXPRESS POST) - Orders over $400 AUD

Shipped with tracking via your country's national postal service - for example Royal Mail in the UK, or USPS in the United States. Your tracking number will link with your country's national postal service system.

Should you miss the attempted delivery of your package, check the tracking updates to see if it's 'Awaiting Collection' at your local post office.

Parcels may be returned to us if a collection not arranged in a timely manner.

Tracking Your Parcel

Import Duties, Taxes + VAT

All local customs, import duties and fees outside of Australia and the United States are to be paid by the recipient of the parcel. Orders cannot be returned to sender and CASPER LAND will never pay these customs charges on your behalf.

If you refuse to pay these charges your parcel may be abandoned, and CASPER LAND will not be held responsible for any loss of funds as a result of this occurrence.

Please check with your government customs authority if additional costs will apply before placing your order, or reach out to us for any further information and assistance - we're here to help!

Orders abandoned due to refusing import fees, duties and taxes will not be refunded.

Parcels Returned To Sender

Items returned-to-sender due to an incorrect shipping address or left uncollected from a post office may be reissued if and when they are received back at our studio by Australia Post, and will incur a reshipment fee. Alternatively, a credit note may be issued for your order, deducting the original shipping fee.

Orders returned to us by Australia Post due to being undelivered or uncollected from your local post office or Customs Authority will not be refunded.

Missing, Stolen or Uncollected Packages