SHIPPING
* PLEASE NOTE; we will be out of office from Thursday 10th October - Friday 11th October, all orders placed after 1pm on October 9th will be dispatched from the 12th ♡
All parcels are shipped from our studio in Sydney, Australia within 1 - 2 business days from purchase (excluding pre-order styles), and may require a signature upon delivery. Tracking and shipping updates are automated via email.
AUSTRALIA
Ships with Australia Post
STANDARD POST (3-10 days) - $10 AUD
EXPRESS POST (1-3 days) - $15 AUD
☆ FREE EXPRESS POST - Domestic Orders $250 AUD +
★ During peak sale + promotional periods please allow an additional business day or two for us to process and pack your order.
★ All pre-order items are dispatched after the specified lead time mentioned in the product's description.
★ If you have combined pre-order and ready-to-ship items, your order will be dispatched once all pre-order items are ready.
NEW ZEALAND
Ships with Australia Post International + local country postal service
STANDARD POST NZ (4-15 days) - $15 AUD
EXPRESS POST NZ (3-10 days) - $25 AUD
INTERNATIONAL
Ships with Australia Post International + local country postal service
STANDARD POST INTERNATIONAL (14-30 Days) - $25 AUD
EXPRESS POST INTERNATIONAL (5-14 Days) - $45 AUD
IMPORT DUTIES AND TAXES/VAT
CASPER LAND does not cover any Import Duties, Import Taxes, Customs Fees or VAT fees that may be applied to international orders upon arrival at customs. Please check with your local customs authority if additional costs will apply to your order upon arrival, before placing your order. Orders returned to us by Australia Post due to being undelivered or uncollected from your local post office or Customs Authority will not be refunded.
MISSING, STOLEN OR UNCOLLECTED PACKAGES
We are unable to refund or replace stolen packages or un-retrieved packages that have been confirmed as delivered by Australia Post. Please ensure your delivery address is correct and secure.
We are not responsible for items not received due to an incorrect or an incomplete shipping address, or items not collected from your local post office after attempted delivery, or uncollected from your local Customs.
Items marked undeliverable due to an incorrect shipping address or uncollected from a post office will be reissued if and when they are received back at our studio by Australia Post, and will incur a reshipment fee.
Orders returned to us by Australia Post due to being undelivered or uncollected from your local post office or Customs Authority will not be refunded.