Parcels can be tracked via the tracking link in your shipment confirmation email, which will be automatically sent once your order is dispatched.

If you miss your parcel's delivery, you parcel will be taken to your local post office for collection (along with photo ID), or left at your premises if your postal service deems it safe to do so.

For further assistance, send us a message via the form below along with your order number.

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Yes! Hoops that use a hinge mechanism are slightly adjustable, meaning you can tighten or loosen the clasp to your preference with wear.

To tighten the clasp, gently push the earring pin (the part that goes through your ear) upwards using your thumb, testing the clasp until it makes a 'click'.

The smallest tweaks can make a big difference with how 'secure' your hoops feeling for your lifestyle.

For reach out for further assistance if need be.

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We recommend using a professional silver polishing cloth at home. These are made using a special fabric that pulls tarnish and grime from the surface of sterling silver, leaving your piece shiny!

For a thorough clean, you can follow our cleaning guide found in the MATERIALS + CARE page.

Currently, we do not offer a bespoke design service, but this is something we may introduce in the future!